Keeping an eye of all parts of your business is no easy feat! Whether you're managing a small brick and mortar store or a larger chain of boutiques, this job can be extremely demanding. Everything from product placement to shifts needs to planned and executed to perfection, often at the expense of your own sanity.
 A source of particular frustration, though, is the phenomenon known as "retail shrink" or “shrinkage”. Simply put, it’s loss of inventory by various means, sometimes by accident, and sometimes deliberate. According to a survey by the National Retail Federation, inventory shrink cost US businesses more than $45 Billion in 2015. Losses grew significantly last year, reaching $49 Billion.
 What Is Shrink In Retail And How Can You Prevent It blog post image

Source:
National Retail Federation

Thefts and errors can cause serious harm to a retail business’s bottom line. Let’s review the top causes of shrinkage and how you can better prevent them.
  

Shoplifting and External Causes

The aforementioned piece of research marks external causes as the main source of retail shrinkage. Shoplifting has always been an issue, but the problem has become noticeably worse over the last few decades. People who make it out of the store with unpaid goods account for more than a third of all losses. Additionally, random kids and teenagers aren't the only perpetrators anymore.
 An increasing number of business owners have fallen victim to a rise in organized criminal activities. These groups plan their attacks in advance and know how to carry them out without being seen. It is not uncommon for criminals to case out a location before they decide whether it is worthy. Furthermore, they often carry special tools designed to neutralize a store's defenses.
 Security guards and anti-theft tags remain the most common countermeasures against these bandits, although their actual effectiveness has decreased. As a retail manager, finding viable alternatives should be one of your topmost priorities; especially considering what's at stake.
 To address shoplifting:

Employees

Ask yourself the following question: who has access to your business' supplies and warehouses? Shoplifting might be the leading cause of retail shrinkage, but employee theft comes a very close second. Sometimes it’s a matter of honest mistakes, but sometimes it’s outright theft.
 Nobody ever suspects an inside job, yet there it is, accounting for a whopping 30% of all missed profits. The number is down a bit from what was reported in 2015, so that’s good news. However, it still represents a sizeable loss..
 To address employee theft:

Administrative

Businesses tend to focus on theft when addressing shrink, but more than a fifth of it arises from administrative errors and sloppy bookkeeping. The good news is that inventory management software
can help. The bad news is that it takes some discipline to make it happen.

What Is Shrink In Retail And How Can You Prevent It blog post image

Erply’s stocktaking function allows you to compare actual inventory counts against what is listed in the system.

 

Fraud

Fraud accounts for a fairly small percentage of overall shrinkage, and usually occurs when an outside vendor is responsible for restocking items in the store. In some cases it may not even be an intentional discrepancy, but the amount on the shelves won’t match the amount invoiced. As with administrative errors, a large part of the solution has to do with discipline on the retail business’s side. Make sure to have a process for receiving and counting goods.
   Retail businesses will too often dismiss shrinkage as an unavoidable cost. While it’s true that things break and human beings make mistakes, there is a clear path to reducing shrinkage. If a typical business loses 2 percent to shrinkage, how much is that in dollars for your own business? Consider how much you could recover if you enacted even a few of the processes described. Start implementing one or two, and see where it gets you.